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// Tales from software development

Problems with Dell Backup and Recover Manager

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I spent several hours and wasted three DVD discs before coming to the conclusion that the Dell Backup and Recovery Manager (DBRM) that shipped with the Vostro 3700 laptop I bought last month simply didn’t work.

The Vostro came with version 1.2.3. pre-installed. It seems to work OK if the backup created doesn’t require more than one disc. However, if the backup spans discs then the DBRM application either never completes writing the first disc or ejects it but then displays the error message ‘Another application is using the drive’ when the second blank DVD is inserted.

Dell released version 1.3 in June 2010 that resolves this problem. I uninstalled version 1.2.3 and installed 1.3. It created the two disc backup successfully.

It’s disappointing that Dell is shipping laptops in September with an obsolete version of DBRM with known defects when a fixed version was available in June.

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Written by Sea Monkey

October 4, 2010 at 8:00 pm

Posted in Comment

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